Terms of Service Agreement - Sexton Solutions
Terms of Service Agreement
These Terms of Service govern your use of Sexton Solutions' website and services. By accessing our website or engaging our electrical and low voltage services, you agree to be bound by these terms.
We provide professional electrical and technology infrastructure services to commercial and industrial clients. These terms establish the framework for our business relationship and define the rights and responsibilities of both parties.
Please read these terms carefully. If you do not agree with any part of these terms, you should not use our website or services.
Service Agreement and Scope of Work
Service Agreement & Scope
Sexton Solutions provides electrical and low voltage technology services including system design, installation, maintenance, and emergency repairs. All services are subject to written estimates, contracts, and applicable licensing requirements.
Service availability, pricing, and timelines are determined on a project-by-project basis. We reserve the right to refuse service or modify service terms based on project scope, safety considerations, or resource availability.
User Responsibilities and Obligations
User Responsibilities
Clients are responsible for providing accurate project information, site access, and necessary permits. You must ensure compliance with local building codes and safety regulations at your facility.
When using our website, you agree not to engage in any activity that could harm our systems, violate applicable laws, or infringe upon the rights of others.
You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
Service Quality and Warranties
Service Quality & Warranties
We strive to deliver high-quality electrical and technology solutions that meet industry standards. Our work is performed by licensed professionals and certified technicians.
Service warranties are provided as specified in individual contracts. We stand behind our workmanship and will address any issues that arise from our installation or maintenance services.
Equipment warranties are subject to manufacturer terms and conditions. We will assist in warranty claims but cannot guarantee outcomes beyond our direct control.
Limitation of Liability and Insurance
Limitation of Liability
Our liability is limited to the value of the specific services provided. We are not responsible for indirect, consequential, or incidental damages arising from the use of our services.
While we maintain appropriate insurance coverage, clients are encouraged to verify that their own insurance policies provide adequate protection for their operations and facilities.
Emergency services are provided on a best-effort basis. Response times may vary based on weather conditions, technician availability, and the nature of the emergency.
Intellectual Property Rights
Intellectual Property
All content on our website, including text, images, logos, and technical documentation, is owned by Sexton Solutions or used with permission. Unauthorized reproduction is prohibited.
Custom system designs, specifications, and technical drawings created for your project become part of the service delivery but remain subject to our intellectual property rights.
You may use our provided documentation for the operation and maintenance of systems we install, but may not redistribute or commercialize such materials.
Service Modifications and Termination
Service Modifications & Termination
We reserve the right to modify these terms, service offerings, or website content at any time. Significant changes will be communicated through our website or direct communication.
Either party may terminate ongoing service agreements with appropriate notice as specified in individual contracts. Emergency services may be discontinued for safety or non-payment reasons.
Upon termination, any outstanding balances become immediately due, and we will provide final documentation for completed work.
Dispute Resolution and Contact Information
Dispute Resolution & Contact
We are committed to resolving any disputes or concerns through direct communication. Please contact us immediately if issues arise with our services or website.
These terms are governed by applicable state and federal laws. Any disputes will be resolved through appropriate legal channels in our primary business jurisdiction.
For questions about these terms or to report concerns, please use the contact information provided on our contact page. We will respond to all inquiries promptly.